Customer Service Hours
We are available online 24/7. You may email us or fill in our contact form. We usually answer within 1 business day.
You may call us between 8 am – 7 pm PST at 949-294-7213.
Credit Card & Payment Information
All payments are made using PayPal, Check, or by Phone. You don't need a PayPal account to pay using a credit card. Any credit information received in paper format is shredded once the transaction is completed. Transactions are over a secured SSL connection. PayPal is PCI compliant.
Returns / Refunds
We accept returns within 2 weeks of the delivery date. Items damaged during delivery will be replaced or refunded at no extra cost. If you would like to return your purchase, please contact us for return approval. We will refund your purchase upon receipt of the approved returned item.
Shipping & Handling
KatnCaboodle ships using FedEx or the US Postal Service depending on the situation. Shipping costs are competitive and are based on box weight and dimensions. While the flat rate is currently set for $25, we reserve the right to charge domestic or international shipments based on box weight, dimensions and shipping destination. We don't make money on shipping costs.