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Custom Dolls, Ornaments & Holiday Decor from Katherine’s Collection

Customer Service

Customer Service Hours

We are available online 24/7. You may email us at katncaboodle@gmail.com. We usually answer within 1 business day.

You may call us between 8 am – 7 pm PST at 949-294-7213.

Credit Card & Payment Information

All payments are made using Credit Card, PayPal, Check, or by Phone. You don’t need a PayPal account to pay using a credit card.

Any credit information received in paper format is shredded once the transaction is completed. Transactions are over a secured SSL connection. Credit Card Processing and PayPal is PCI compliant.

Shipping

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Shipping to the continental United States is included using FedEx Ground. Any location outside the continental US is subject to International shipping rates. For International shipping the US Postal Service is used. Costs for International shipping are competitive and are based on box weight, dimensions and destination. We reserve the right to charge for domestic or international shipments based on box weight, dimensions and shipping destination, with customer approval. We don’t make money on shipping costs. If you would like a quote for international shipping or expedited US shipping, please fill in the form below.
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Refunds & Returns

Our refund and returns policy lasts 14 days after delivery If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Item with obvious signs of use
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 14 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days of receipt of your approved return.

Late or missing refunds

  • If you haven’t received a refund yet, first check your bank account.
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund, please contact us at katncaboodle@gmail.com

Sale items

Only regular priced items may be refunded. All purchases of on sale items are final and cannot be returned or refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at katncaboodle@gmail.com

Shipping returns

Upon authorization, we will send you the return shipping address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance.

Need help?

Contact us at katncaboodle for questions related to products, shipping, refunds and returns.

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